A quick look at the kiosk experience
From "how was your visit?" to a finished testimonial video — here's exactly what your customers walk through.
The kiosk sits idle on a friendly welcome screen. One tap on "Record my testimonial" and the customer is off — no app download or account needed.
First name only, and always optional — customers can stay anonymous with a single tap if they'd rather not share it.
Customers pick which team helped them today, so their video and feedback automatically route to the right department.
A quick tap credits the right salesperson or service advisor — great for coaching and recognizing your top performers.
Customers rate their visit in one tap. That rating quietly decides what happens next — public testimonial or internal feedback.
Below a 5-star rating, VouchVid automatically switches to an internal feedback flow with clear consent language — turning a low score into private coaching, not a public post.
A clear walkthrough — read the prompt, tap to record, tap to stop, and submit. No script required, under two minutes start to finish.
With a rating of 4 stars or less the first question is always "How could we improve that rating?" — capturing useful, specific coaching detail.
While the camera records, prompts created by your dealership like "Which vehicle did you buy?" rotate on screen to keep the customer talking naturally.
A visible timer and one-tap "Review & submit" let the customer end the recording exactly when their story feels complete.
Customers can preview their recording, add an email for a copy, and submit — or retake it if they want another take.
A simple confirmation closes the loop, and the kiosk resets itself automatically for the next customer.
If they shared an email, customers get a link to watch and download their finished video — plus an easy QR code to leave a Google review.